Frequent Questions

Yes!  Our donation centres are open 6 days a week, Monday to Saturday and we’d be happy to take your donations at one of our local thrift shop locations:

• MCC Thrift on Kent, 50 Kent Ave., Kitchener
• MCC New Hamburg Thrift Centre, 41 Heritage Dr., New Hamburg
• MCC Thrift & Gift, 59 Church St. W., Elmira

If dropping off furniture to New Hamburg or Kitchener, please phone ahead, so they know to expect you and can ensure space.

• MCC Thrift on Kent, 50 Kent Ave., Kitchener (519)886-6226
• MCC New Hamburg Thrift Centre, 41 Heritage Dr., New Hamburg (519)662-2867

MCC Picks Up is operated by a charitable organization.  Your donations not only support people in your community but people in Ontario and around the world.  All proceeds from sales of donated goods fund Mennonite Central Committee programs.

For 50 years, we have operated MCC Thrift Shops in Ontario and we know that not everyone has the capacity to drop off donations.  Therefore, MCC Ontario has launched MCC Picks Up to assist new donors in directing their donations where the impact is multiplied.

Yes!  We will pick-up quality furniture in good condition for a service fee on specified days. Click here to learn more.

We require all furniture to be on the main floor of the home, or in the case of apartment buildings in the lobby or by the loading dock.  If this is not possible, a service elevator must be booked for the time of pick-up. 

If you would like to book a furniture pick-up, sign up on via our website or call (226)220-0088

Pick-ups of household donations that can be bagged and boxed can be booked online or by calling (226)220-0088

We will pick-up quality furniture in good condition for a service fee. 

This is by appointment only. You may schedule an appointment on our website or by phoning (226)220-0088. 

For houses, we require that all furniture be on the main floor of the home. 

For apartments or condominiums, we ask that all furniture be in the lobby or by the loading zone of your building.  If this is not possible, a service elevator must be booked for the time of pick-up. 

Our service fee for furniture pick-up is $129

Payment will be taken in the form of credit or debit.

You will be given a charitable tax receipt for the predetermined value of the furniture pieces you donate to us.  

A list of valuations can be found here.  

If you have household donations in addition to furniture, we will accept them at this time also, or you may book a separate pick-up of these items. 

Please note that our drivers have the right to refuse any item.  

Furniture pick-up is something that our shops have moved away from. 

MCC Picks Up would like to fill this gap as there is a demand in the community for this service.  The service fee is to cover the cost of staff, fuel, truck maintenance and storage.  We are doing our best to keep our fees low and we appreciate your understanding. 

The fee is $129.  

To help mitigate the cost to you, we do offer a charitable tax receipt for the predetermined value of the furniture pieces you donate to us.  A list of valuations can be found here.  

If you wish to drop off furniture in Kitchener or New Hamburg, there is no fee to do so.  We do ask that you please phone ahead, so the shops know to expect you and can ensure space. 

• MCC Thrift on Kent, 50 Kent Ave., Kitchener (519)886-6226
• MCC New Hamburg Thrift Centre, 41 Heritage Dr., New Hamburg (519)662-2867

We will pick-up quality furniture in good condition.  We will NOT ACCEPT the following:

• Items with excessive pet hair
• Items that smell of smoke
• Damaged items that need repair
• Items that are ripped or stained
• Large, bulky and heavy items that are difficult to move and sell.
• Mattresses and Boxsprings

A full list of items we accept / do not accept can be found here.

If you have any questions, please call (226)220-0088

Please note that our drivers have the right to refuse any item. 

Yes!  We provide a charitable tax receipt based on the predetermined value of your donated furniture.  

A list of valuations can be found here.  

If booking over the phone (226)220-0088 or email mccpicksup@mcco.ca you will be asked if you would like a charitable donation receipt.  

We will require the following information:

• Name of the donor
• Address and postal code
• City / Province
• Itemized list of the furniture you are donating
• Mailing address where you would like the receipt sent to

If booking online, you will receive a confirmation email where you will be asked if you would like a charitable donation receipt.  

This must be decided upon PRIOR to the scheduled pick-up date.  

Your receipt will be prepared and sent out by mail after your furniture donation pick-up.  

The values reflect the average second-hand retail price that the items are sold for in our shops – not the original purchase price.  

For a list of all values click here.

When booking a furniture pick-up appointment, please be sure to have a list of all the furniture pieces you wish to donate ready so we can give you an estimated valuation.  

Our drivers have the right to refuse any item if deemed not in good condition upon arrival.  

You will not receive a donation receipt for any furniture items we do not pick-up.  

For many reasons, some people find it difficult to physically donate to our shops.  MCC Picks Up allows more people access to contribute to a worthwhile charity right from their homes.

Yes, this is a specialized service and needs a conversation so we can understand your needs.  Please call or email us.

There are multiple reasons, efficiency, safety and flexibility are the main reasons.  You don’t have to be home for us to collect.

Absolutely, we have established partnerships with many multi-unit addresses already.  We want to make it easy for you and your neighbours to donate.  Please call or email us.

No, we are not a dumping service.  Any items deemed as garbage or not suitable to be resold in our shops may be left behind.  By taking these unusable items, we have to pay fees to discard them.

Your donated items are sold within the MCC Thrift Shops and there are certain items that Health Canada does not allow us to sell. For instance, baby safety items (car seats etc.), recalled items and helmets are just a few. Please click here for a detailed list of items we do not accept.

You will receive an email confirmation and a text message with a window of time, we try and keep that window small.

We are currently operating MCC Picks Up within the Region of Waterloo and some outlier communities.  As we establish MCC Picks Up, we will be adding more addresses.  So please, continue to check or email us at mccpicksup@mcco.ca with a suggested community.

Unfortunately, there are many reasons why something may have been left behind.  You may get an email or a note was left behind with details.  Some reasons are:

• Box or bag exceeded 50 pounds or 23 kilograms
• Bag or box was ripped or rummaged through prior to our arrival
• Item was on the list of things we can’t take
• Bag or box smelt heavily of smoke

Your donations are distributed to our three local MCC Thrift Shops.  At the local shop, volunteers unload, price and merchandise your items to sell within our local communities.

• MCC Thrift on Kent, 50 Kent Ave., Kitchener
• MCC New Hamburg Thrift Centre, 41 Heritage Dr., New Hamburg
• MCC Thrift & Gift, 59 Church St. W., Elmira (no furniture)